Project duration: 9 months
About the client:
Our client is a large format printing company that prints high-quality, cost-effective custom posters, signs, and banners. They help their customers improve brand recognition or highlight an important event with quality poster prints. They are focused on providing their users with the best service possible. All of their printing is done in-house and on top-of-the-line printers to ensure quality printing. Our client prides themselves on their ability to provide excellent service, rapid turnaround time, and constant availability to their customers.
Problem client faced:
Offering a wide variety of customized products—from simple posters to complex multi-element banners—the Client initially relied on a partially developed system that lacked stability and usability. Manual calculations for production and shipping were time-consuming and error-prone. The outdated interface and lack of automation made it difficult to deliver a smooth customer experience and limited the efficiency of internal workflows.
Our solution:
We started by auditing the existing system to identify and fix major issues, ensuring a reliable technical foundation. Then, we redesigned the interface for better usability and added missing functionality to support the Client’s unique workflows. The new product customization and cost estimation tool, along with an advanced shipping calculator and key third-party integrations, drastically reduced the time needed for complex calculations. Customers now get instant pricing based on their selections, and employees benefit from automation, improving both customer satisfaction and operational efficiency.
Key features:
01
Interactive Product Builder
Customers can create and customize products directly through the web interface without the need for manual support. They can select size, material, color, and other specifications, as well as upload their own images. The system instantly calculates the total cost based on the selected options, offering a smooth and transparent ordering experience.
02
Advanced Shipping Calculator
We developed a dynamic shipping calculation system that considers multiple variables such as product category, weight, dimensions, and material. The shipping rules are fully customizable through the admin panel, allowing the Client to easily adjust them as their business evolves.
03
Client and Order Management System
The platform includes a simple yet powerful admin interface for managing customer data and tracking orders. This enables the Client to oversee all incoming requests, monitor the status of each order, and make data-driven decisions to improve their services.
04
Third-Party Integrations
To streamline operations and enhance efficiency, the system integrates with external services like Trello (for project tracking), QuickBooks (for accounting), and a dedicated shipping portal. These integrations automate critical workflows and reduce manual effort across departments.
Technologies:
- Discovery
- UX/UI Design
- MVP
- Functionality
- Test
