Project duration: 9 months
About the client:
Our client, an industry leader since 1947, excels in innovation, discovering new possibilities within established habits. Based in Calhoun, Georgia, their central distribution hub ensures efficient service, supported by sales representatives worldwide. Specializing in mid to high-end carpet styles at competitive prices, the client offers services from pre-project consultation to custom selections. With a customer-focused approach, their experienced professionals are dedicated to satisfying unique client needs, keeping them at the forefront of flooring industry innovation.
Problem client faced:
The client, a top carpet manufacturer, came to us for help with their online store. Their existing e-commerce website had some big problems like glitches and a lack of essential functionality, making it hard for customers to navigate and complete purchases. The main features were outdated, and the site wasn’t responsive, adding to the difficulties users faced. Our task was to fix these issues and enhance the overall experience for the client and their customers.
Our solution:
Our team quickly addressed these issues, providing customized solutions to improve the website’s performance and appearance. The outcome was a refreshed website that not only resolved the challenges but also resulted in a significant uptick in both sales and customer satisfaction. The changes made a positive impact, creating a more engaging and user-friendly online shopping experience for the client’s customers.
Key features:
Technologies:
- Discovery
- UX/UI Design
- MVP
- Functionality
- Test